SX-Tool FAQ

About This SX-Tool FAQ

This SX-Tool FAQ collects the recurring questions from orders, shipping, payments, returns and technical preparation, with answers written by the technicians who handle the tickets. For policy-level detail, always defer to the shipping policy and returns and refunds pages — they are the binding documents.

Frequently Asked Questions

Where can I find details about my order? When you place an order, the system automatically creates an account for you. Log in via the top right corner of the shop and open the Orders tab to see the Order ID, payment status and shipping status. Order details are also emailed to you instantly.

Why am I unable to access my account? You have not confirmed your email address yet. After registering you receive a confirmation email with a link and an automatically generated password — check spam if it is missing, or use the resend option on the login page.

Can I change my shipping address after ordering? Contact us as soon as possible with your order number. We can only ship to the registered address on the order, so address changes must happen before dispatch.

If I pay today, when will my order ship? Orders are normally tested and shipped within 24–48 hours — every unit is bench-tested before dispatch. We ship with DHL/TNT Express and send the tracking number within 24 hours of shipping. Transit is typically 2–7 business days depending on destination.

Will I pay import duties or taxes? Very likely, yes. Products ship on FOB China/Hong Kong terms, and any import duties or taxes are your responsibility under your country's laws. The carrier will notify you if customs charges apply on arrival.

Which payment methods do you accept? Direct company bank transfer to HSBC Hong Kong, Alipay and WeChat Pay, and credit card payments (VISA or MasterCard). In certain cases we also accept Western Union and USDT — message us if you need an alternative.

How do software products and codes arrive? Virtual products — software, licenses, activations and codes — are delivered by email with download links and instructions. There is no physical shipment for these items.

What is your return and exchange policy? Activated demo licenses, issued official licenses, VIN-based codes and remote sessions are non-refundable. New unused hardware can be returned within the terms and restocking fees on the returns and refunds page. Unsure which license fits your car? Send your VIN before purchase.

Can I transfer my SX-Tool license to another computer? Each license is tied to a single PC. Official licenses can be switched to a new, reinstalled or replaced machine within the valid period at no extra charge; demo licenses cannot be transferred. Details: license key.

Does SX-Tool completely replace JLR SDD and Pathfinder? For the vast majority of jobs — around 95% of typical SDD/Pathfinder work — yes: CCF editing, retrofits and module programming run faster the engineering way. For full compliance and protected service campaigns, we recommend keeping a TOPIx Cloud subscription alongside.

Why is a stable power supply so critical during programming? Modules draw consistent high current while flashing. A standard trickle charger cannot keep up, and a voltage drop mid-flash can permanently brick the module. Use a dedicated power supply unit holding at least 13.5 V at 50–100 A — our technicians verify this before every session.

What do I need ready for a remote support session? Connect the vehicle to a Windows laptop with your JLR ENET cable or DoIP VCI, install TeamViewer, and launch the SX-Tool software with your license or demo token. You then share your TeamViewer ID and password for a secure one-time connection. Full walkthrough: how it works.

Still Have a Question?

Message us through contact or the chat bubble, bottom right — include your VIN when the question is vehicle-specific, and a technician rather than a ticket queue will reply. For structured remote jobs, use ticket support.

Last updated: 24 September 2026 · Written and reviewed by the SX-Tool technical team.

Last updated: 2026-09-24