Shipping Policy

About This Shipping Policy

This Shipping Policy applies to orders placed through sx-tool.com, operated by SX-Tool. By placing an order you agree to the terms below, which exist to set clear expectations on both sides — stock, costs, timing, tracking, duties and what happens when something goes wrong in transit.

1. General

Orders are subject to stock availability. We try to maintain accurate stock counts, but if a discrepancy prevents us from fulfilling all items at purchase time, we fulfil the available products and contact you to choose between awaiting restock or a refund for the back-ordered item.

2. Shipping Costs

Shipping costs are calculated during checkout based on the weight, dimensions and destination of the items in your order, and payment for shipping is collected with the purchase. The checkout price is the final shipping price — no later surcharges from our side.

3. Returns

Change-of-mind returns require a request within 14 days of receipt, with the item in original packaging, unused and resellable; return shipping is at your expense and original shipping is not refunded. Valid warranty claims are honoured with a refund, store credit or replacement — details on returns and refunds.

4. Delivery Terms

Domestic shipments are generally in transit for 2–7 days; international orders for 4–22 days depending on the courier selected at checkout. Orders are usually dispatched within 1–14 business days of payment, Monday to Friday except national holidays. Delivery addresses can be changed any time before dispatch; P.O. boxes are served by postal services only.

5. Tracking

Upon dispatch you receive a tracking link to follow your shipment with the latest updates from the shipping provider. If the forecast delivery time is exceeded, contact us via contact so we can open an investigation with the carrier.

6. Damaged Parcels

If a parcel arrives visibly damaged, reject it from the courier where possible and get in touch immediately. If it was delivered without you present, contact customer service with photos and your order number for the next steps — we process a refund or replacement once the courier completes its investigation.

7. Duties and Taxes

Import duties and taxes for international shipments may be payable on arrival in the destination country and vary by country — please check before ordering. If duties are refused on arrival, the goods return to us at your expense and you receive a refund for the goods minus return shipping; initial shipping is not refunded.

8. Cancellations and Insurance

Orders can be cancelled any time before dispatch; after dispatch, the terms of use and refund policy apply. Parcels are insured for loss and damage up to courier-stated value, and we process refunds or replacements once the investigation concludes. For customer service, use contact or WhatsApp +852 8493 6834.

Last updated: 24 September 2026 · Written and reviewed by the SX-Tool technical team.

Last updated: 2026-09-24