Privacy Policy

Data Protection Declaration

This Privacy Policy explains how SX-Tool ("we", "us") processes personal data on sx-tool.com. Unless stated otherwise below, providing your personal data is neither legally nor contractually obligatory; not providing it has no consequences except where a processing procedure below states otherwise. "Personal data" means any information relating to an identified or identifiable natural person.

Server Log Files

You can use our website without submitting personal data. Every access transmits technical data from your browser — page requested, date and time, data volume and the requesting provider — which is stored in server log files. This data serves exclusively to ensure smooth operation and improve our offering; it cannot be assigned to a particular person.

Contact Forms and Support Channels

When you use a contact form, email, WhatsApp or the chat widget, we collect your data (name, email address, message text) only to the scope you provide. Processing serves your request on the basis of Art. 6 (1) lit. a GDPR with your consent; you can withdraw consent at any time via contact.

Customer Accounts

When you open a customer account, we collect your personal data in the scope given there, for the purpose of improving your shopping experience and simplifying order processing, on the basis of Art. 6 (1) lit. a GDPR. You can withdraw consent at any time; your customer account will then be deleted.

Orders

When you submit an order, we collect and use personal data only as necessary for fulfilment, on the basis of Art. 6 (1) lit. b GDPR. Data goes to third parties only where required to handle the contract — shipping, payment, order-processing and IT service providers — restricted to the minimum.

Email Marketing and Newsletters

We use your email address for newsletter marketing only with explicit consent (Art. 6 (1) lit. a GDPR); unsubscribe via the link in any newsletter. Where your address came from a purchase, we may market similar goods or services under legitimate interest (Art. 6 (1) lit. f GDPR) — you can object at any time.

Shipping Status Notifications

With your explicit consent during the order process, we forward your email address to the shipping company so it can inform you about the shipping status of your order (Art. 6 (1) lit. a GDPR). You can withdraw this consent at any time by contacting us or the transport company.

Your Rights and Contact

You may request information about your stored data, its correction or deletion, and withdraw any consent at any time. Reach us via contact or WhatsApp at +852 8493 6834. Related documents: terms of use, shipping policy and returns and refunds.

Last updated: 24 September 2026 · Written and reviewed by the SX-Tool technical team.

Last updated: 2026-09-24