Ticket Support

How Ticket Support Works

Ticket Support assigns your case to a technician based on the job details you submit — VIN, software, interface and symptoms — rather than a first-come queue. Complete tickets are answered in one pass; incomplete ones bounce back for the missing details, so include everything listed below from the start.

Support Hours

Our technicians keep fixed Hong Kong hours so you always know when a remote session can run. Plan programming work inside this window — urgent cases outside it can be arranged when booked at least one working day in advance of the session.

• Monday to Friday: 9:00 – 21:00 (Hong Kong time)
• Saturday: 10:00 – 18:00
• Sunday: by arrangement

Jobs You Can Request

The ticket form covers the full remote job menu for Jaguar and Land Rover. Select the closest match or describe your job freely — every request is confirmed for feasibility against your VIN before any payment, so an approximate description is fine to start with.

• Pathfinder offline patch and CCF/VBF editor installation
• TOPIx online coding and in-car ECU programming
• KVM and BCM programming, replacement and used-module unlock
• Key programming — add key and All Keys Lost
• IMC / Pivi Pro firmware, black-screen fixes, map updates and region conversions
• OEM retrofit coding — ACC, audio, 360° camera, larger displays
• CarPlay / Android Auto activation and feature activation via ENET
• IPC cluster upgrades and used-module coding and programming

What to Include in Your Ticket

State your VIN, the JLR software you use (T4, SDD, Pathfinder, TOPIx or the JET suite), and your VCI type (genuine JLR DoIP, DA dongle, or aftermarket interface like VXDIAG/VNCI). Add photos or DTC screenshots where relevant. For programming work, confirm a stable power supply unit is available before the session.

Frequently Asked Questions

How quickly are tickets answered? Within business hours, complete tickets are typically picked up the same day. Sessions themselves are scheduled by agreement inside the support hours above.

Is pre-checking my car free? Yes — VIN compatibility checks and feasibility questions are free. Paid work begins only after you approve the quoted session.

What if my job is not on the list? Choose "none of the above" and describe it. If our tools cannot do it, we say so before taking payment — that is the point of the pre-check.

Can I get a guaranteed outcome? Yes — the JLR remote repair format carries a problem-solved-or-refunded guarantee for the agreed job.

Open Your Ticket

Send the details above through contact, WhatsApp +852 8493 6834, or the chat bubble, bottom right — all three land with the same technician team. Prefer self-help first? The FAQ and JLR support hubs cover the common cases.

Last updated: 24 September 2026 · Written and reviewed by the SX-Tool technical team.

Last updated: 2026-09-24